- What is the exact address of the apartment ?
When you book the apartment, you receive a booking
confirmation email with the full address of the apartment. On occasions
where the apartment is hard to find, directions are also provided.
For privacy reasons we do not show apartment addresses on the website,
nor can we give out an address before a booking has been made for the
apartment.
Look at the location map on the apartment’s page to see the area map or google map.
The nearest public transport stop, such as bus, metro or tram, is given
in the location description for each apartment.
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- Can I find out more about the neighbourhood and location ?
Look at the location map on the apartment’s page to see the area map or google map.
The nearest public transport stop, such as bus, metro or tram, is also
given in the and location description for each
apartment, to help you locate the apartment with ease. This section
also briefly decribes the immediate neighbourhood of the apartment and
its surroundings.
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- What equipment or extras are provided with the apartment ?
The
accommodations are fully serviced with bed linen and towels and the
kitchen will have a full set of kitchenware and cooking utensils such
as plates, cutlery, glasses, pots and pans.
Items such as a hairdryer, ironing equipment, or internet connection,
vary per apartment.
If you need a baby cot or high chair at the apartment it is required to request
this facility; sometimes it is subject to availability.
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- Is it possible to request a baby cot or high chair ?
Please check in section of each apartment’s page to see what is provided with the apartment selected.
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- What about cleaning the apartment?
Prior
to your arrival the accommodation will be cleaned and prepared for your
stay. On your departure, you are expected to leave the apartment
in a reasonable condition, for example, in taking out garbage bags.
If you require extra cleaning during your stay, you can ask your
accommodation manager during check-in, in order to arrange a schedule
and inquire about any additional cleaning fee.
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- Are there parking facilities near to the apartment ?
Parking
facilities vary per apartment, however there will normally be a car
park within a few minute’s walk of the apartment. Sometimes there
is free parking or on-site parking; please refer to section of the apartment’s page to check.
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- Is my dog or cat allowed in the apartment ?
As
much as we like pets, for reasons of allergies of other clients and
possible damage to the apartment, bringing a pet is strictly forbidden,
unless it is accept by the owner.
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- Is smoking permitted in the apartment ?
Please
refer to the section of each apartment's page to
see whether smoking is permitted. If an apartment is non-smoking, you
are permitted to smoke on the outside areas of the apartment, such as
on the balcony or terrace.
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- How do I book an apartment ?
You
can book an apartment instantly and without hassle. After viewing
the available apartments in your destination city and making your
selection, you proceed to the booking stage.
You are
required to complete an online form and in order to book and reserve
for the dates that you have requested, you need to make a prepayment
online. You can pay the prepayment with a credit card or via PayPal.
When the prepayment process is fully completed, you receive a booking confirmation email.
Please refer to the How to Book section on our website for more information.
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- Is it safe to pay online with my credit card ?
Yes,
it is safe to pay with your credit card. Our service for online credit
card transactions is secured and ensures a safe online transaction and your details are
protected against interception.
.
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- When do I get my booking confirmation ?
As
soon as the prepayment process has been fully completed, you receive a
booking confirmation email, which is sent to the address you will have
provided on your online booking form.
The booking
conformation email contains information such as your accommodation
manager contact, the full address of the apartment and the payment
breakdown.
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- For how many persons should I book ?
The
price of the apartment per night usually depends on the number of
persons sharing the accommodation. This ensures the best value for you,
even if you have a small travel party in a larger apartment.
Even if the total number of persons varies during your stay, you will
still have to book for the highest number of persons that will be
staying in the apartment.
E.g. If you book for four nights, wherein two nights there will be 4
persons and the other two nights there are 3 persons; you will still
need to make the booking for 4 persons.
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- What do I pay for infants and young children?
You
only pay for children ages 3 and over. When entering your number
of people, to search for an apartment, please exclude infants and young
children under 3 years old. Normally, there are baby cot or high
chair availables.
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- Can I modify or cancel my booking ?
If
you wish to change or modify the number of guests or number of nights,
after you have made the booking, you need to let us know by email as
soon as possible, at booking@chicroombarcelona.com. Please make sure to quote
your booking reference number, which can be found on your booking
confirmation email.
If you want to change the
apartment you have booked, this is considered a defacto
cancellation. The pre-payment is not refunded; you will need to
make a new booking.
Please note that the prepayment is non-refundable, not even in the case of force majeure.
If you wish to cancel, after you have made the booking, you need to let
us know by email as soon as possible, at info@chicroombarcelona.com.
Please make sure to quote your booking reference number, which can be
found on your booking confirmation email.
Cancellation fees, where applicable, depend on the amount of notice
given. Please refer to our Terms and Conditions for the full
terms of cancellation and fees.
We recommend our customers to purchase travel insurance with cancellation cover.
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- What type of payment do you accept for the prepayment ?
To
make the online prepayment with a credit card you need a major credit
card such as Mastercard, Visa or American Express. Those without a
credit card can make the payment using the Paypal payment service.
Paypal accepts payment by debit card and in some countries even by bank
transfer.
During check-in, you pay the
remaining open balance along with the damage deposit, as stated on your
booking confirmation email.
Please note- if you require a receipt of payment for the remaining
balance, you need to let us know at least 48 hours before your arrival
so that the accommodation manager will be able to provide this for
you.
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- What type of payment do you accept on arrival ?
During
check-in, you pay the remaining open balance along with the damage
deposit, as stated on your booking confirmation email.
The standard method for this payment is in CASH ONLY, unless clearly
stated otherwise on your booking confirmation email and on the
apartment’s page. The apartments operate a “No cash- no check-in”
policy.
Please note- if you require a receipt of payment for the remaining
balance, you need to let us know at least 48 hours before your arrival
so that the accommodation manager will be able to provide this for
you.
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- Can I pay with my credit card on arrival ?
The
remaining open balance is to be paid in CASH ONLY on arrival at
the apartment, unless clearly stated otherwise on your booking
confirmation email or on the apartment’s page.
There are plenty of ATM bank machines, banks
and currency exchange centres throughout each destination city as well
as at the airports which cater for travelers. Please be aware of
opening hours and public holidays as well as your own personal ATM cash
withdrawal limit.
Your accommodation manager can show you to the nearest ATM if you need assistance.
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- Can I request a receipt or invoice for the remaining payment ?
If
you require an invoice or receipt for the remaining payment on arrival,
you will need to request it at least 48 hours before your arrival. Send
your request, with your booking confirmation number, to
info@chicroombarcelona.com.
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- What do I do on arrival in the destination city ?
You
need to call your accommodation manager, using the phone number
provided on your confirmation email, as soon as you arrive in the
destination city (at the airport or transport terminal, or when you
reach the outskirts of the city) to arrange a time to meet and check-in
at your apartment.
The accommodation manager
will then meet you at the apartment at this arranged check-in time. You
are shown around and you pay the open balance plus the damage deposit
to get your keys.
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- Do you provide an airport pick-up or shuttle service?
Yes, we do provide an airport transfer service at very spacial rates. Please, send us an email at info@chicroombarcelona.com with your request.
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- How do I get to the apartment ?
Please consult the location map on the apartment’s page to see the area map or google map.
The nearest public transport stop, such as bus, metro or tram, is also
given in the location description for each
apartment, to help you locate your apartment with ease.
On occasions where the location of the apartment may be difficult to
find, directions are provided in your booking confirmation email.
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- How do I get the keys ?
The
accommodation manager will give you the keys, with functional
explanations wherever necessary, during check-in and payment.
The
standard for each apartment is two sets of keys; on occasion where you
are travelling in a large group, extra keys may be provided, by request
only and subject to availability.
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- How do I check-in at the apartment ?
You
need to call your accommodation manager, using the phone number
provided on your confirmation email, as soon as you arrive in the
destination city (at the airport or transport terminal) to arrange a
time to meet and check-in at your apartment.
The
accommodation manager will then meet you at the apartment at this
arranged check-in time. You are shown around and you pay the open
balance plus the damage deposit to get your keys.
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- What do I pay during check-in ?
During
check-in, you pay the remaining open balance along with the damage
deposit, as stated on your booking confirmation email. The damage
deposit (found in the “minimal requirements” section of each
apartment’s page) is fully refundable on your departure.
The
standard method for payment is in CASH ONLY, unless clearly stated
otherwise on your booking confirmation email and on the apartment’s
page. The apartments operate a “No cash- no check-in” policy.
Please note- if you require a receipt of payment for the remaining
balance, or a rental agreement with the accommodation owner, you need
to let us know at least 48 hours before your arrival so that the
accommodation manager will be able to provide this for you.
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- What time is check-in? Can I check-in earlier ?
The
standard check-in time is between 14:00 and 21:00, unless clearly
stated otherwise on the apartment’s page. The information is also
given on your booking confirmation email.
Arrival
for check-in during the night (between 21:00pm and 08:00am) may attract
an additional charge. If applicable, this information is supplied
on the rates section on the apartment’s page. It
is also detailed, if applicable, on your booking confirmation email.
It is common that other guests will be checking out of the apartment on
the same day that you arrive. To allow for check-out and
cleaning, it may not be possible to request an earlier check-in.
You can call your accommodation manager from 09:00am on the day of your
arrival to see if an earlier check-in is possible.
If an early check-in is not possible, you may be permitted to leave
your luggage from 11:00am onwards and return at the normal check-in
time, when the apartment will be ready for you.
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- Who do I contact with queries during my stay ?
Any
queries regarding your apartment or its equipment should be directed to
your accommodation manager during your stay. The name and contact
phone number of your accommodation manager can be found on your booking
confirmation email, along with an alternative contact number, just in
case.
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- What time is check-out ? Can I check-out later?
The
standard check-out time for an apartment is between 10:00am and 12:00
noon. This information is also given on your booking confirmation
email.
There is no guarantee of a late check-out, as there may be guests
arriving on the same day that you leave the apartment. You can ask your
accommodation manager on your arrival if a late check-out is possible.
If you need a later check-out you could book the extra night.
Alternatively you can use the luggage storage services at main
transport terminals such as train stations.
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- How do I check-out of the apartment ?
Your
accommodation manager will meet you at the apartment at the standard
check-out time (if no other check-out time was arranged) for inspection
and refund of the damage deposit.
The
damage deposit is fully refundable, provided that no damages have
occurred and the apartment is being left in a reasonable
condition. You are required to report any damages during your
stay. Please refer to our Terms and Conditions section of the
website, regarding use and care of the apartment and its equipment.
There is no guarantee of a late check-out, as there may be guests arriving on the day of your departure.
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- Where can I store my luggage after check-out ?
If
you need to store luggage until your departure from the destination
city, you might consider to check lists the main transport (rail or bus) terminals with
luggage storage lockers, with pricing where available.
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