How to Book Jan 01, 2013 | Apartments | 5 easy steps to book your dream apartment! STEP 1. FINDING YOUR PERFECT APARTMENT ________________________________________________________________________________________________________________________________________ You can use our search tool to choose an apartment that meets your needs, check the availability in our calendars, select arrival date and departure date and the number of people travelling. The website will then show which apartments are available on the dates that you have specified, and only those which can accommodate for the number of people you have requested. After choosing your apartment, you will see a BOOK NOW or a REQUEST option. STEP 2. BOOKING FORM ________________________________________________________________________________________________________________________________________ UPON REQUEST Some properties work on an 'upon request' basis where you must enquire before any payment can be taken. If you click on REQUEST, you will be directed to an ‘on request’ form where you can fill in your details. Your enquiry will be sent to us and we will respond within 24 hours to confirm the price and availability of the accommodation– please note this is 48 hours on weekends. BOOK NOW If you click on BOOK NOW you will be directed to a page showing your desired dates and a breakdown of the final price you will pay. Here, you will be able to decide important factors about your booking and enter your information so that we can distinguish your booking and contact you to give you updates about your stay. See below for information on how to navigate this page. 1. Depending on the property you select, you may see that there are two types of rates you can choose between. The price, the amount of prepayment and the cancellation policies differ depending on the rate. We suggest you read through them carefully before making your final decision on which rate to choose. 2. Next you will come across an option to select any extras, should they be available. Note: some extras, such as the final cleaning, are essential so cannot be deselected. Underneath this is a box marked discount code. If you have received an exclusive code, you will be able to get money off your reservation. 3. Below this, you will see our secure booking form. We will require information such as your first and second name, phone number and address. This is so we can identify your booking. To learn about how we use this information, read our privacy policy. 4. Next, you can choose whether you want to make your payment with a VISA credit card or with PayPal. You will not be asked for payment information yet. Note: We are not able to accept debit cards. 5. Click BOOK NOW at the bottom of the page to go to the next step. STEP 3. BOOKING DETAILS ________________________________________________________________________________________________________________________________________ The Booking Details page will confirm the dates of your stay, your name, address and contact information, the number of guests, the price of the accommodation, the amount of prepayment due and the cost of the final cleaning. Check the information carefully and if it is all correct, click CONFIRM AND PAY to proceed to the payment page. STEP 4. PAYMENT ________________________________________________________________________________________________________________________________________ Depending on the payment method you chose, you will either be directed to our secure payment page by Banco Sabadell or to PayPal where you can log in to your account. Follow the onscreen instructions and once your transaction is successful, you will be redirected back to the ChicRoom Barcelona, where your booking will be confirmed! If you cannot or do not want to use the online system to make your payment, you have the opton to pay by credit card over the phone and we will make the booking manually for you. You can also pay by bank transfer and your booking will be confirmed as soon as we receive your payment which may take a few days. Note: if you are paying a pre-payment then the remaining balance is normally paid upon arrival. STEP 5. E-MAIL CONFIRMATION ________________________________________________________________________________________________________________________________________ Once you have completed the prepayment/payment, the apartment is booked and you will receive a booking confirmation e-mail. In this e-mail you will receive full information about what to do upon arrival. The owner/manager of the apartment will automatically receive your booking confirmation to notify him/her of your stay. We strongly urge you carefully read all of Terms and Conditions that apply to your stay with us. Arrival Checking in and picking up the keys - This depends on the apartment that you are staying in. The conformation email will have the contact details of the property manager or owner who will be in touch regarding the check-in. Normally you will be greeted at the apartment by the manager who will hand over a set of keys. Paying of the remaining amount - Again, it depends on the apartment and the preferences of the owner. The conformation email will contain this information but in general, some properties accept the remaining balance to be paid upon arrival (cash and sometimes card – you should check before arrival as some apartments do not accept card payments). Other apartments require the full amount to be paid in advance. Departure Checking out - This will depend on the apartment that you are staying in. Upon arrival you will be able to make arrangements with the accommodation manager regarding your check out. Damage Deposit – We will first inspect the apartment and then refund your deposit in the same way that you paid it. For further information please don't hesitate to contact us at: • Email: info@chicroombarcelona.com • Tel 1: (+34) 647 841 911 • Tel 2: (+34) 933 682 107