Cancellation Policies

Flexible

If you cancel more than 14 days before the arrival date you will immediately receive a ChicRoom voucher worth 100% of the amount you pre-paid when you booked.

If you cancel less than 14 days before the arrival date we will send you a voucher worth 50% of the online payment. We give the other 50% to the apartment owner to compensate him/her for losing the booking at such a short notice.

The cancellation request must always be done by email. 

Moderate

Cancellation less than 15 (fifteen) days prior to arrival date:  50% (fifty percent) of the total amount due on arrival.

Cancellation less than 24 (twenty four) hours prior to arrival date or «no-show»: 100% (one hundred percent) of the total amount due.

In the event that the client should change their dates, it will be treated as a new stay and it will be subject to the cancellation conditions.

The amount pre-paid when you booked the accommodation is non refundable and cannot be transferred from one accommodation to another.

The cancellation request must always be done by email. 

Strict

If cancelled 24 hours after booking at least 2 weeks prior to arrival, you lose 0%

If you cancel more than 30 days prior to arrival we retain 30% of the total reservation

If cancelled between 30 and 15 days prior to arrival we retain 50% of the total reservation

If cancelled between 15 and 2 days prior to arrival we will retain 75%

Less than two days prior to arrival we retain 100% of the reservation

The cancellation request must always be done by email.