FAQ

THE APARTMENT

What is the exact address of the apartment ?

Upon booking an apartment, you will receive a booking confirmation email with the full address of the apartment. On occasions where the apartment is hard to find, directions are also provided. For privacy reasons we do not show the exact address of the apartments on our website, nor can we give out an address before a booking has been made. You can find a map on the apartment’s page to see the area and location of the apartment. You can find the nearest public transport stop, such as bus, metro or tram, in the location description for each apartment.

Can I find out more about the neighbourhood and location ?

The area that the apartment is located in can be found on a google map on the apartment’s page. The nearest public transport stop, such as bus, metro or tram, is also given in the location description for each apartment in order to help you locate the apartment with ease. This section also briefly decribes the immediate neighbourhood of the apartment and its surroundings.

What equipment or extras are provided with the apartment ?

The apartments are fully serviced with bed linen and towels and the kitchen will have a full set of kitchenware and cooking utensils such as plates, cutlery, glasses, pots and pans. Items such as a hairdryer, ironing equipment, or internet connection, vary per apartment. You can check in the description of each apartment’s page to see exactly what is provided at the selected apartment. If you need a cot or high chair for babies or infants at the apartment you need to request this as it is sometimes subject to availability.

Is it possible to request a baby cot or high chair ?

Please check in description of each apartment’s page to see what is provided with the apartment selected.

What about cleaning the apartment?

Prior to your arrival the apartment will be cleaned and prepared for your stay. On your departure, you are expected to leave the apartment in a reasonable condition, for example, taking out garbage bags. If you require extra cleaning during your stay, you can ask your accommodation manager during check-in, in order to arrange a time and inquire about any additional cleaning fee.

Are there parking facilities near to the apartment?

Parking facilities vary per apartment, however there will normally be a car park within a few minute’s walk of the apartment. Sometimes there is free parking or on-site parking; please refer to the description on the apartment’s page to check.

Is my dog or cat allowed in the apartment?

As much as we like pets, for reasons of allergies of other clients and possible damage to the apartment, bringing a pet is strictly forbidden, unless it is accept by the owner.

Is smoking permitted in the apartment?

Please refer to the description of each apartment's page to see whether smoking is permitted. If an apartment is non-smoking, you are permitted to smoke on the outside areas of the apartment, such as on the balcony or terrace.

 

BOOKING AN APARTMENT

How do I book an apartment?

You can book an apartment instantly and without hassle. After viewing the available apartments in your destination city and making your selection, you proceed to the booking stage. You are required to complete an online form and in order to book and reserve the dates that you have requested, you need to make a prepayment online. You can pay the prepayment with a credit card or via PayPal. When the prepayment process is fully completed, you will receive a booking confirmation email. Please refer to the How to Book section on our website for more information.

Is it safe to pay online with my credit card?

Yes, it is safe to pay with your credit card. Our service for online credit card transactions is secure and ensures a safe online transaction and your details are protected against interception.

When do I get my booking confirmation?

As soon as the prepayment process has been fully completed, you will receive a booking confirmation email, which is sent to the email address you will have provided on your online booking form. The booking conformation email contains information such as the contact details of your accommodation manager, the full address of the apartment and the payment breakdown.

For how many persons should I book?

The price of the apartment per night usually depends on the number of persons sharing the accommodation. This ensures the best value for you, even if you have a small travel party in a larger apartment. Even if the total number of persons varies during your stay, you will still have to book for the highest number of persons that will be staying in the apartment. E.g. If you book for four nights, wherein two nights there will be 4 persons and the other two nights there are 3 persons; you will still need to make the booking for 4 persons.

Can I modify or cancel my booking?

If you wish to change or modify the number of guests or number of nights, after you have made the booking, you need to let us know by email as soon as possible, at info@chicroombarcelona.com. Please make sure to quote your booking reference number, which can be found on your booking confirmation email. If you want to change the apartment you have booked, this is considered a defacto cancellation. The pre-payment is not refunded; you will need to make a new booking. Please note that the prepayment is non-refundable, not even in the case of force majeure. If you wish to cancel, after you have made the booking, you need to let us know by email as soon as possible, at info@chicroombarcelona.com. Please make sure to quote your booking reference number, which can be found on your booking confirmation email. Cancellation fees, where applicable, depend on the amount of notice given. Please refer to our Terms and Conditions for the full terms of cancellation and fees. We recommend our customers to purchase travel insurance with cancellation cover.

What do I pay for infants and young children?

You only pay for children ages 3 and over. When entering your number of people, to search for an apartment, please exclude infants and young children under 3 years old. Normally, there are cots or high chairs for babies and infants available.

 

PREPAYMENT AND REMAINING OPEN BALANCE

What type of payment do you accept for the prepayment?

To make the online prepayment with a credit card you need a major credit card such as Mastercard, Visa or American Express. Those without a credit card can make the payment using the Paypal payment service. Paypal accepts payment by debit card and in some countries even by bank transfer. During check-in, you pay the remaining open balance along with the damage deposit, as stated on your booking confirmation email. Please note - if you require a receipt of payment for the remaining balance, you need to let us know at least 48 hours before your arrival so that the accommodation manager will be able to provide this for you.

What type of payment do you accept on arrival?

During check-in, you will pay the remaining open balance along with the damage deposit, as stated on your booking confirmation email. This payment is CASH ONLY, unless clearly stated otherwise on your booking confirmation email and on the apartment’s page. The apartments operate a “no cash- no check-in” policy. Please note - if you require a receipt of payment for the remaining balance, you need to let us know at least 48 hours before your arrival so that the accommodation manager will be able to provide this for you.

Can I pay with my credit card on arrival?

The remaining open balance is to be paid in CASH ONLY on arrival at the apartment, unless clearly stated otherwise on your booking confirmation email or on the apartment’s page. There are plenty of ATM bank machines, banks and currency exchange centres throughout each destination city as well as at the airports which cater for travelers. Please be aware of opening hours and public holidays as well as your own personal ATM cash withdrawal limit. Your accommodation manager can show you to the nearest ATM if you need assistance.

Can I request a receipt or invoice for the remaining payment?

If you require an invoice or receipt for the remaining payment on arrival, you will need to request it at least 48 hours before your arrival. Send your request, with your booking confirmation number, to info@chicroombarcelona.com.

 

ARRIVAL

What do I do on my arrival to the destination city?

You need to call your accommodation manager, using the phone number provided on your confirmation email, as soon as you arrive in the destination city (at the airport or transport terminal, or when you reach the outskirts of the city) to arrange a time to meet and check-in at your apartment. The accommodation manager will then meet you at the apartment at this arranged check-in time. You will be shown around and you will need to pay the open balance plus the damage deposit in order to get your keys.

Do you provide an airport pick-up or shuttle service?

Yes, we do provide an airport transfer service at very special rates. Please send us an email at info@chicroombarcelona.com with your request.

How do I get to the apartment?

Please consult the area map or google map on the apartment’s page to see the location. The nearest public transport stop, such as bus, metro or tram, is also given in the location description for each apartment, to help you locate your apartment with ease. On occasions where the location of the apartment may be difficult to find, directions are also provided in your booking confirmation email.

 

CHECK-IN

How do I get the keys?

The accommodation manager will give you the keys, with functional explanations wherever necessary, during check-in and payment. The standard for each apartment is two sets of keys; on occasion where you are travelling in a large group, extra keys may be provided, by request only and subject to availability.

How do I check-in at the apartment?

You need to call your accommodation manager, using the phone number provided on your confirmation email, as soon as you arrive in the destination city (at the airport or transport terminal) to arrange a time to meet and check-in at your apartment. The accommodation manager will then meet you at the apartment at this arranged check-in time. You will be shown around and then you also need to pay the open balance plus the damage deposit to get your keys.

What do I pay during check-in?

During check-in, you pay the remaining balance along with a damage deposit, as stated on your booking confirmation email. The damage deposit (found in the “minimal requirements” section of each apartment’s page) is fully refundable on your departure. The standard method for payment is in CASH ONLY, unless clearly stated otherwise on your booking confirmation email and on the apartment’s page. The apartments operate a “no cash- no check-in” policy. Please note- if you require a receipt of payment for the remaining balance, or a rental agreement with the accommodation owner, you need to let us know at least 48 hours before your arrival so that the accommodation manager will be able to provide this for you.

What time is check-in? Can I check-in earlier?

The standard check-in time is between 14:00 and 21:00, unless clearly stated otherwise on the apartment’s page. The information is also given on your booking confirmation email. Arrival for check-in during the night (between 21:00pm and 08:00am) may result in an additional charge. If applicable, this information is supplied in the rates section on the apartment’s page. It is also detailed, if applicable, on your booking confirmation email. Normally other guests will be checking out of the apartment on the same day that you arrive. To allow for checking-out and cleaning, it may not be possible to request an earlier check-in. You can call your accommodation manager from 09:00am on the day of your arrival to see if an earlier check-in is possible. If an early check-in is not possible, you may be permitted to leave your luggage from 11:00am onwards and return at the normal check-in time, when the apartment will be ready for you.

 

DURING YOUR STAY

Who do I contact with queries during my stay?

Any queries regarding your apartment or its equipment should be sent directly to the accommodation manager during your stay. The name and contact phone number of your accommodation manager can be found on your booking confirmation email, along with an alternative contact number, just in case.

 

CHECK-OUT AND DEPARTURE

What time is check-out ? Can I check-out later?

The standard check-out time for an apartment is between 10:00am and 12:00 noon. This information is also given on your booking confirmation email. There is no guarantee of a late check-out, as there may be guests arriving on the same day that you leave the apartment. You can ask your accommodation manager on your arrival if a late check-out is possible. If you do need a later check-out you could book an extra night. Alternatively you can use the luggage storage services at main transport terminals, such as train stations.

Where can I store my luggage after check-out?

If you need to store your luggage until your departure from the destination city, you can check the lists of the main transport terminals (rail or bus) with luggage storage lockers, with pricing where available.

How do I check-out of the apartment?

Your accommodation manager will meet you at the apartment at the standard check-out time (if no other check-out time was arranged) for inspection and refund of the damage deposit. The damage deposit is fully refundable, provided that there is no damage to the property and the apartment is left in a reasonable condition. You are required to report any damages during your stay to the accommodation manager. Please refer to our Terms and Conditions section of the website, regarding use and care of the apartment and its equipment. There is no guarantee of a late check-out, as there may be guests arriving on the day of your departure.