During check-in, you will pay the remaining open balance along with the damage deposit, as stated on your booking confirmation email. This payment is CASH ONLY, unless clearly stated otherwise on your booking confirmation email and on the apartment’s page. The apartments operate a “no cash- no check-in” policy. 

Please note - if you require a receipt of payment for the remaining balance, you need to let us know at least 48 hours before your arrival so that the accommodation manager will be able to provide this for you.

The remaining open balance is to be paid in CASH ONLY on arrival at the apartment, unless clearly stated otherwise on your booking confirmation email or on the apartment’s page. There are plenty of ATM bank machines, banks and currency exchange centres throughout each destination city as well as at the airports which cater for travellers. Please be aware of opening hours and public holidays as well as your own personal ATM cash withdrawal limit. Your accommodation manager can show you to the nearest ATM if you need assistance.

If you require an invoice or receipt for the remaining payment on arrival, you will need to request it at least 48 hours before your arrival. Send your request, with your booking confirmation number, to info@chicroombarcelona.com.

You need to call your accommodation manager, using the phone number provided on your confirmation email, as soon as you arrive in the destination city (at the airport or transport terminal, or when you reach the outskirts of the city) to arrange a time to meet and check-in at your apartment. The accommodation manager will then meet you at the apartment at this arranged check-in time. You will be shown around and you will need to pay the open balance plus the damage deposit in order to get your keys.

Yes, we do provide an airport transfer service at very special rates. Please send us an email at info@chicroombarcelona.com with your request.

More information can be found here.

You can see where the apartment is located on the area map in its description, where you will also find information about the nearest public transport stop, such as bus, metro or tram. The exact address of the apartment will be sent to you in the booking confirmation email. On occasions where the location of the apartment may be difficult to find, directions are also provided in the booking confirmation email.

For people arriving at Barcelona's El Prat Airport, there are shuttle buses, trams and train and metro services to take you straight into the centre of the city.

Taxis are also available to take you straight to your door. They can be pre-booked through ChicRoom Properties at exceptional rates. Click here for more information.

The accommodation manager will give you the keys, with functional explanations wherever necessary, during check-in and payment. The standard for each apartment is two sets of keys; on occasion where you are travelling in a large group, extra keys may be provided by request only and subject to availability.

You need to call your accommodation manager, using the phone number provided on your booking confirmation email as soon as you arrive in the destination city (at the airport or transport terminal) to arrange a time to meet and check-in at your apartment. The accommodation manager will then meet you at the apartment at this arranged check-in time. You will be shown around and then you also need to pay the open balance plus the damage deposit to get your keys.

During check-in, you pay the remaining balance along with a damage deposit, as stated on your booking confirmation email. The damage deposit (found in the “minimal requirements” section of each apartment’s page) is fully refundable on your departure.

The standard method for payment is in CASH ONLY, unless clearly stated otherwise on your booking confirmation email and on the apartment’s page. The apartments operate a “no cash- no check-in” policy. Please note- if you require a receipt of payment for the remaining balance, or a rental agreement with the accommodation owner, you need to let us know at least 48 hours before your arrival so that the accommodation manager will be able to provide this for you.

The standard check-in time is between 14:00 and 21:00, unless clearly stated otherwise on the apartment’s page. The information is also given on your booking confirmation email. 

Arrival for check-in during the night (between 21:00pm and 08:00am) may result in an additional charge. If applicable, this information is supplied in the information section on the apartment’s page. It will also be detailed on your booking confirmation email. 

Normally other guests will be checking out of the apartment on the same day that you arrive. To allow for checking-out and cleaning, it may not be possible to request an earlier check-in. You can call your accommodation manager from 09:00am on the day of your arrival to see if an earlier check-in is possible. If an early check-in is not possible, you may be permitted to leave your luggage from 11:00am onwards and return at the normal check-in time, when the apartment will be ready for you.

The standard check-out time for an apartment is between 10:00am and 12:00pm. This information is also given on your booking confirmation email.

There is no guarantee of a late check-out, as there may be guests arriving on the same day that you leave the apartment. You can ask your accommodation manager on your arrival if a late check-out is possible. If you do need a later check-out you could book an extra night. Alternatively you can use the luggage storage services at main transport terminals, such as train stations.

If you need to store your luggage until your departure from the destination city, you can check the main transport terminals (rail or bus) with luggage storage lockers, with pricing where available.

Your accommodation manager will meet you at the apartment at the standard check-out time (if no other check-out time was arranged) for inspection and refund of the damage deposit. The damage deposit is fully refundable, provided that there is no damage to the property and the apartment is left in a reasonable condition. You are required to report any damages during your stay to the accommodation manager. Please refer to the Terms and Conditions section of the website, regarding use and care of the apartment and its equipment. 

There is no guarantee of a late check-out, as there may be guests arriving on the day of your departure.

When you book the apartment, you receive a reservation confirmation email with the exact address of the apartment. When the apartment is difficult to find, directions are also given to locate it.

For privacy reasons we do not show the address of the apartments on the web, nor can we give an address before the apartment reservation has been formalized.

On the apartment page you can go to "show location on the map" to see the map of the area or the google map.

The area that the apartment is located in can be found on a google map on the apartment’s page. The nearest public transport stop, such as bus, metro or tram, is also given in the location description for each apartment in order to help you locate the apartment with ease. This section also briefly decribes the immediate neighbourhood of the apartment and its surroundings.

The apartments are fully serviced with bed linen and towels and the kitchen will have a full set of kitchenware and cooking utensils such as plates, cutlery, glasses, pots and pans. Items such as a hairdryer, ironing equipment, or internet connection, vary per apartment. You can check in the description of each apartment’s page to see exactly what is provided at the selected apartment. If you need a cot or high chair for babies or infants at the apartment you need to request this as it is sometimes subject to availability.

Check in the section of each apartment to see what is included.

In this section you can check whether a cot or high chair are included. Sometimes it is necessary to request these equipments; sometimes it depends on availability. You can request them if necessary after booking.

Prior to your arrival the apartment will be cleaned and prepared for your stay. On your departure, you are expected to leave the apartment in a reasonable condition, for example, taking out garbage bags. If you require extra cleaning during your stay, you can ask your accommodation manager during check-in, in order to arrange a time and inquire about any additional cleaning fee.

Parking facilities vary per apartment, however there will normally be a car park within a few minute’s walk of the apartment. Sometimes there is free parking or on-site parking; please refer to the description on the apartment’s page to check.

As much as we like pets, for reasons of allergies of other clients and possible damage to the apartment, bringing a pet is strictly forbidden, unless it is accept by the owner.

Please refer to the description of each apartment's page to see whether smoking is permitted. If an apartment is non-smoking, you are permitted to smoke on the outside areas of the apartment, such as on the balcony or terrace.

Any queries regarding your apartment or its equipment should be sent directly to the accommodation manager during your stay. The name and contact phone number of your accommodation manager can be found on your booking confirmation email.